1. General information

These terms supplement the Terms of Service and cover paid Premium plans in the Monelo app (the "App"). The provider is Piotr Czarnynoga, contact: support@monelo.app.

Premium gives access to additional features and higher limits, including for the receipt Scanner. The current scope is shown in the App on the Premium screen before purchase.

2. Premium plans

  • Monthly: a subscription that renews every month.
  • Annual: a subscription that renews every year.
  • Lifetime: a one-time payment with no renewals (see section 8).

Plan availability may vary by country and store.

3. Payments and prices

Purchases are processed by the App Store (Apple) or Google Play (Google) using the payment method linked to your store account. The store is the seller in this transaction and issues the purchase receipt. We have no access to your payment details.

The applicable price, currency and billing period are shown in the App and in the store's purchase sheet before you confirm. Prices on monelo.app are indicative and may differ from prices in your country, e.g. due to taxes and exchange rates.

4. Automatic renewal

Monthly and annual subscriptions renew automatically for another period, and the store charges you within 24 hours before the current period ends, unless you turn off auto-renewal at least 24 hours before it ends.

5. Cancellation

Cancel your subscription in your store settings:

  • iOS: Settings → [your name] → Subscriptions → Monelo,
  • Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Monelo.

Cancelling stops future renewals. Premium stays active until the end of the paid period. Deleting the App or your Account does not cancel the subscription.

6. Free trial

If an offer includes a free trial, its length and the price after it ends are shown before purchase. If you don't cancel at least 24 hours before the trial ends, the store will automatically charge you for the chosen plan. A trial is usually available once per store account.

7. Withdrawal and refunds

Refunds and withdrawals are handled by Apple and Google under their own rules, as they take the payment. To request a refund:

  • Apple: at reportaproblem.apple.com,
  • Google: in Google Play, from your order history or via Google Play Help.

Consumers in the European Union generally have a 14-day right of withdrawal. For digital content and services supplied immediately, this right may be lost if, before purchase, you agree to immediate supply and acknowledge losing the right of withdrawal. The detailed rules are set by the store you buy from.

We cannot issue refunds ourselves. If you have a problem with a purchase, contact us and we will help sort it out.

8. Lifetime plan

The Lifetime plan is a one-time payment that gives access to Premium features with no further charges or renewals. "Lifetime" refers to the period during which the App is developed and made available, not to the User's lifetime.

The plan covers the Premium features available at any given time, including new Premium features, unless they are clearly offered as a separate purchase. Usage limits, such as the number of scans, are the same as in other Premium plans. The purchase is tied to the store account (Apple ID or Google account) used to make it.

If the App were ever to be discontinued, we would give reasonable advance notice in the App or by email.

9. Restoring purchases

After switching devices or reinstalling, use the restore purchases option in the App while signed in to the same store account used to buy Premium.

10. Price and offer changes

We may change prices and the scope of plans. A subscription price change applies to future billing periods, never to a period already paid. The store notifies you of an increase under its own rules and, where they require it, asks for your consent. If you don't agree, you can cancel before renewal. Price changes do not affect a Lifetime plan already purchased.

11. When Premium ends

When Premium ends, you lose access to Premium features and return to the free plan's limits. Your data is not deleted, and you regain full access if you buy Premium again.

12. Contact

For anything related to subscriptions: support@monelo.app.